Privacy Policy
Last Updated: March 24, 2026
Hampstead Guitar, LLC, doing business as Jim Ellis Guitar (“Jim Ellis Guitar,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit jimellisguitar.com (the “Website”), inquire about or purchase our services, subscribe to our newsletter, or otherwise interact with us (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Services.
1. Information We Collect
Information You Provide Directly: When you contact us for a consultation, request a quote, book a service (such as mixing, mastering, recording, or a live performance), create an account, or subscribe to our newsletter, we may collect your name, email address, phone number, mailing address, and any other information you voluntarily provide in connection with your inquiry or project.
Payment Information: When you purchase services or products through our Website, your payment may be processed by a third-party payment processor. We do not store your full credit card number or bank account details on our servers. Payment processors handle your financial data in accordance with PCI-DSS security standards. We may receive limited transaction details such as the last four digits of your card, transaction amounts, and billing address for record-keeping purposes.
Project Files and Communications: If you engage us for recording, mixing, or mastering services, you may provide audio files, project notes, and related materials. These are treated as confidential and used solely for the purpose of delivering the requested services.
Automatically Collected Information: When you visit our Website, we automatically collect certain technical data through server logs, cookies, and analytics tools. This includes your IP address, browser type, operating system, device information, referring URLs, pages viewed, time and date of your visit, and the duration of your visit.
2. How We Use Your Information
We use the information we collect for the following purposes: to provide, manage, and deliver our professional audio and video services; to process inquiries, bookings, and transactions; to communicate with you about projects, scheduling, quotes, and support; to send marketing communications such as newsletters, if you have subscribed (you may opt out at any time); to improve our Website, content, and user experience through analytics; to detect, prevent, and address fraud, abuse, or security issues; and to comply with applicable legal obligations.
3. Legal Basis for Processing (International Users)
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws, we process your personal data based on one or more of the following legal grounds: performance of a contract with you (for example, to deliver services you have requested); your consent (for example, for marketing communications); our legitimate interests (for example, to improve and secure our Services and prevent fraud), provided these do not override your fundamental rights; and compliance with a legal obligation to which we are subject.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small data files stored on your device that help us understand how visitors use our site.
We use Google Analytics to collect aggregated, anonymized data about website traffic and user behavior. Google Analytics uses cookies to gather this information. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Website.
5. Email Newsletter
We offer an email newsletter to keep subscribers informed about services, news, tips, and other content. We do not sell, rent, or share your email address with any third party for marketing purposes. Every marketing email includes an unsubscribe link, and you may opt out at any time. Your address will be promptly removed from our mailing list upon request.
6. Third-Party Services
Our Website may rely on third-party services to operate. These may include payment processors for transaction handling, Google Analytics for website analytics, email service providers for newsletter delivery, and Zapier for workflow automation. Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their respective policies.
Our Website may also contain links to external websites, including social media profiles. We are not responsible for the privacy practices or content of those external sites.
7. Data Sharing and Disclosure
We do not sell your personal information. We may share your personal data only in the following circumstances: with trusted third-party service providers who assist us in operating the Services, who are contractually obligated to protect your data; if required by law, court order, or government regulation; to enforce our Terms of Service or protect the rights, property, or safety of Jim Ellis Guitar, our clients, or others; and in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to the protections described in this Privacy Policy.
8. International Data Transfers
Jim Ellis Guitar is operated from the United States. If you are accessing the Services from outside the United States, please be aware that your personal data will be transferred to, stored, and processed in the United States. By using the Services, you consent to this transfer. Where required by applicable law, we rely on appropriate safeguards for international data transfers.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to have your data removed, please contact us using the information provided below.
10. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, restricted access to personal data, and regular security monitoring. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
12. Your Rights
Depending on your location, you may have certain rights regarding your personal data. These may include the right to access the personal data we hold about you; the right to request correction of inaccurate data; the right to request deletion of your data; the right to restrict or object to our processing of your data; the right to data portability; the right to withdraw consent at any time where processing is based on consent; and the right to lodge a complaint with a supervisory authority.
For California Residents (CCPA): You have the right to know what personal information we collect, use, and disclose. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information (we do not sell personal information). You have the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hampstead Guitar, LLC
2219 York Rd
Ste 400 #1020
Timonium, MD 21093
Email: jim@jimellisguitar.com
Phone: (443) 992-7244
Website: jimellisguitar.com